🧑‍🚀 Your mission at BeSafe Group

As Customer Service Agent, you will play a vital role in helping hospitality professionals and travellers have a great experience when using BeSafe, while helping our teams identify areas for improvement.

As Customer Service Agent, you will be responsible for:

• Serving customers by providing product and service information and resolving product and service problems
• Maintaining and updating customer records with information on interactions, reservations, comments, and complaints
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Contributing to team effort by accomplishing related results as needed
• Responding promptly to customer inquiries
• Communicating with customers through various channels(phone, email, tickets)
• Outbound calls with prospect or customers to sell company's products or services
• Following communication procedures, guidelines, policies and KPIs
• Updating reports
• Acting as the company gatekeeper
• Maintaining and updating knowledge-base

👏 The role is great if you:

• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
• Enjoy solving complex problems working with other team members
• Have self-starter attitude with attention to detail
• Have strong analytical skills
• Rapidly prioritise tasks